Privacy Policy

1. Introduction

Lumière Du Nord is operated by SabMol 1010 Retail & Dist. Inc. We are committed to protecting your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. This policy explains how we collect, use, disclose, and safeguard your personal information.

Payments on our online store are processed by Stripe Payments Canada, Ltd. When you make a purchase, your payment data is handled by Stripe in accordance with its Privacy Policy.

2. Information We Collect

We may collect the following when you interact with our website, place an order, or subscribe to our newsletter:

• Name, email address, shipping and billing addresses, phone number
• Payment information (processed securely by Stripe — we never see or store your full credit card details)
• Order history and purchase behaviour
• Browsing behaviour on our site (via cookies and analytics tools)
• Communications you send us

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including shipping and payment
• Communicate with you about your order, inquiries, and customer support
• Send promotional emails and our newsletter (only with your explicit consent)
• Improve our website and services through analytics
• Comply with legal obligations

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time by contacting us. Newsletter subscribers may unsubscribe via the link in any email. Cookie preferences can be managed through our cookie consent banner.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share it with:

• Stripe —our payment processor, which handles card payments, fraud prevention and sales tax calculation, in accordance with its Privacy Policy
• Shipping and fulfillment partners —including Amazon (Multi-Channel Fulfillment) and Canada Post, which receive your name, shipping address and phone number to deliver and track your order
• Email service providers —to send transactional and marketing emails
• Analytics providers —to understand site usage (data is anonymized where possible)
• Authorities —when required by law or to protect our legal rights

International transfers: some of our service providers (such as Stripe and Amazon) operate servers in the United States and other countries. Your information may be transferred to and processed in jurisdictions outside Canada. We ensure that such transfers are subject to appropriate contractual protections.

6. Payment Security

Card details are entered directly on Stripe's secure checkout page — we never receive your full card number. Stripe is certified PCI DSS Level 1. You can learn more about how Stripe handles your data at stripe.com/privacy.

7. Cookies

Our website uses cookies and similar tracking technologies to maintain your shopping cart and session, analyze site traffic and user behaviour (e.g., Google Analytics), and enable marketing and retargeting (only with consent). You may manage cookie preferences through the consent banner displayed on your first visit, or through your browser settings. Disabling certain cookies may affect site functionality.

8. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law. We implement appropriate security measures including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI-compliant payment processing through Stripe
• Access controls and authentication for administrative systems

9. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent to the collection or use of your information
• Request deletion of your information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe your privacy rights have been violated

To exercise any of these rights, contact us at contact@lumieredunord.ca. We will respond within 30 days as required by PIPEDA.

10. Contact

Last updated: October 2026